This Return and Refund Policy is part of our overall Terms & Conditions and should be reviewed alongside our Privacy and Shipping policies. By purchasing from albassamcentre.shop, you agree to abide by the terms set forth below.
Returns
Eligibility:
- Returns are accepted within 30 days of the delivery date.
- Items must be in their original, unused condition, with all tags, packaging, and accessories included.
Non-Returnable Items:
- Custom-made or personalized items.
- Items marked as “Final Sale” at the time of purchase.
Return Process:
- Contact: Email support@albassamcentre.shop with your order number and reason for return to initiate the process and receive a Return Merchandise Authorization (RMA) number and shipping instructions.
- Pack: Securely pack the item in its original packaging, if possible.
- Ship: Ship the item to the address provided by our support team using a trackable shipping service. The RMA number must be included with the return.
Return Shipping:
- Customers are responsible for the cost of return shipping and any associated insurance.
- We will provide a prepaid return shipping label only if the return is due to our error (e.g., we shipped an incorrect, damaged, or defective item).
Refund Processing:
- Refunds are issued to the original payment method (via Stripe) once the returned item is received and inspected.
- Approved Refunds: Processed within 6 business days of our receipt and approval of the return.
- Late or Missing Refunds: If you haven’t received your refund within 10 business days of our confirmation, please check with your bank or credit card company first. If the issue persists, contact us at support@albassamcentre.shop.
Exchanges or Damaged Products:
- Exchanges: We currently do not offer direct exchanges. To replace an item, please return the original item for a refund and place a new order.
- Damaged or Defective Items: Contact us within 48 hours of delivery at support@albassamcentre.shop. Please provide your order number and photos/video of the damage or defect. We will arrange a replacement or full refund at no extra cost, including a prepaid return label if needed.
Contact Us:
For any questions regarding our Returns and Refund Policy, please contact us:
- Email: support@albassamcentre.shop
- Phone: +971 4 268 9091
- Address: 786H+H95 – Abu Baker Al Siddique St – Port Saeed – Deira – Dubai – United Arab Emirates
- Hours: Monday to Friday, 8:00 AM – 5:00 PM
