FAQs

Frequently Asked Questions

Everything you need to know about ordering, delivery, payments, returns, and customer support at Al Bassam Centre.

1. How do I place an order?

Browse our products, add the items you want to your cart, and proceed to checkout. Enter your billing and delivery details, then complete your payment to place your order.

2. What payment methods do you accept?

We accept major credit and debit card payments securely through Stripe. Available payment methods will be displayed at checkout.

3. Where do you ship?

We currently ship to delivery addresses within the United Arab Emirates (UAE) only.

4. What are your delivery timeframes?

Our estimated delivery time is 1–3 business days across the UAE. Orders are usually processed within 0–1 business day, Monday–Saturday, and transit typically takes 1–2 business days, Monday–Saturday.

5. Is delivery free?

Yes. We offer free standard delivery on all orders within the UAE.

6. Can I track my order?

Yes. Once your order has been dispatched, you will receive tracking details by email so you can monitor the progress of your delivery.

7. What is your return and refund policy?

We offer a 30-day return policy for eligible items. If you need to request a return, refund, or replacement, please review our Refund & Replacement Policy for complete details.

8. Can I change or cancel my order?

Please contact us as soon as possible at support@albassamcentre.shop or +971 4 268 9091.

Orders may be cancelled before they are dispatched. Once an order has been dispatched, changes or cancellation may no longer be possible, and the order may need to follow our standard return process.

9. What should I do if my item arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photos showing the issue. We will review the case and guide you through the appropriate next steps in accordance with our Refund & Replacement Policy.

10. Do you offer wholesale or bulk pricing?

For bulk or business order inquiries, please contact us at support@albassamcentre.shop with the product details and quantities you require.

11. How do I contact customer support?

You can contact us by:

Email: support@albassamcentre.shop
Phone: +971 4 268 9091

We aim to respond to customer inquiries as soon as reasonably possible.

12. Are prices VAT-inclusive?

Yes. All displayed product prices include applicable 5% UAE Value Added Tax (VAT), where required.

Still Need Help?

Al Bassam Centre
786H+H95 – Abu Baker Al Siddique St – Port Saeed – Deira – Dubai – United Arab Emirates