Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Business Name: Al Bassam Centre
Last Updated: July 12, 2026
Applies to: albassamcentre.shop

Al Bassam Centre operates this store and website to provide you with a convenient shopping experience (the “Services”). This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, make a purchase or other transaction through our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of your personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood the practices described in this policy.

Personal Information We Collect or Process

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact details, such as your name, email address, phone number, billing address, and shipping address.
Order, transaction, and payment-related information, such as products viewed, items placed in your cart or wishlist, purchases, returns, exchanges, cancellations, payment confirmations, and limited payment information handled through our payment service providers.
Account and preference information, such as login details, saved preferences, and settings if you create an account with us.
Communications, such as customer support messages, reviews, form submissions, and other information you provide to us.
Device, browser, and usage information, such as your IP address, browser type, network information, device identifiers, and information about how you interact with our website.

How We Collect Your Information

We may collect your personal information:

Directly from you when you place an order, create an account, submit a form, contact us, or otherwise provide information to us.
Automatically through cookies, pixels, server logs, and similar technologies when you browse or use our website.
From service providers that help us process payments, fulfill orders, arrange deliveries, prevent fraud, host our website, and analyze website performance.
From advertising, analytics, fraud-prevention, or other business partners where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information:

To provide, operate, maintain, personalize, and improve our Services and your shopping experience.
To process payments, fulfill orders, arrange shipping, manage returns, refunds, replacements, or cancellations, and maintain your account.
To communicate with you about purchases, customer support requests, account activity, and service updates.
To remember preferences, recommend relevant products, and measure website and campaign performance.
To detect, investigate, and help prevent fraud, abuse, security incidents, or unlawful activity.
To send marketing or promotional communications where you have opted in or where otherwise permitted by law. You may opt out of marketing communications at any time.
To comply with legal obligations, enforce our terms and policies, and protect our rights, customers, and Services.

Personalized Advertising & Analytics

We may use analytics tools, cookies, pixels, and similar technologies to understand website usage, measure campaign performance, improve our Services, and provide more relevant advertising.

Depending on where you live, you may have the right to limit certain cookie-based tracking or targeted advertising through your browser controls, cookie settings, or applicable platform tools.

How We Disclose Personal Information

We may disclose personal information:

To trusted service providers that help us operate our website and business, including payment processors, hosting providers, customer support tools, analytics providers, logistics and delivery partners, and professional advisers.
To business and marketing partners that help us measure campaigns or provide relevant advertising, subject to applicable privacy requirements.
When you direct us to disclose information, such as through third-party services, social media features, or delivery-related instructions.
In connection with a sale, merger, financing, reorganization, or similar business transaction, where applicable.
When required to comply with applicable law, legal process, or government requests, or to protect our Services, rights, customers, or the safety of others.

Third-Party Service Providers

Our website may use third-party service providers to support ecommerce functionality, payment processing, website hosting, analytics, order fulfillment, and other business operations. Information you provide through our website may be processed by these service providers as necessary to deliver their services.

These third parties process information according to their own privacy policies and applicable data protection laws.

Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

If you use social media or other third-party platforms linked to our Services, information you share may be subject to those platforms’ own privacy policies and visibility settings.

Your Rights and Choices

Subject to applicable law, you may have the right to:

Access the personal information we hold about you.
Request correction or updating of inaccurate personal information.
Request deletion of certain personal information.
Restrict or object to certain processing activities.
Request a copy of certain personal information in a portable format.
Opt out of marketing communications at any time.

We may need to verify your identity before completing a privacy request. We will not discriminate against you for exercising applicable privacy rights. However, we may still send service-related communications concerning your orders, account, or legal notices.

GDPR Rights

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data protection rights, you may have specific rights regarding access, portability, correction, objection, restriction, erasure, and withdrawal of consent where processing is based on consent, subject to applicable legal exceptions.

CCPA Rights

If you are a California resident and applicable law applies, you may have rights to know what personal information we collect, use, disclose, or share, request deletion or correction of certain personal information, and receive equal service without discrimination for exercising applicable privacy rights.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue.

Depending on where you live, you may also have the right to lodge a complaint with an applicable data protection authority, supervisory authority, or other relevant regulator.

Security and Data Retention

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Children’s Data

Our Services are not directed to children, and we do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, a parent or legal guardian may contact us to request its deletion.

International Users

If you access our Services from outside the United Arab Emirates, your personal information may be transferred to, processed in, or stored in the UAE or other countries where our service providers operate.

Where required by applicable law, appropriate safeguards may be used for certain international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.

When changes are made, we will post the revised Privacy Policy on this page and update the “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Al Bassam Centre
786H+H95 – Abu Baker Al Siddique St – Port Saeed – Deira – Dubai – United Arab Emirates

Email: support@albassamcentre.shop
Phone: +971 4 268 9091