At Al Bassam Centre, we are committed to delivering your orders quickly and transparently. We exclusively serve customers within the United Arab Emirates (UAE) and ensure a reliable shopping experience from checkout to your doorstep.
1. Shipping Destinations
We ship exclusively to all locations within the United Arab Emirates. At this time, we do not offer international shipping.
2. Shipping Cost
- 100% Free Shipping: We provide Free Standard Shipping on all orders across the UAE.
- There are no hidden charges, no handling fees, and no surprise costs at checkout.
3. Order Processing & Handling Time
- Order Cut-off Time: 5:00 PM (GMT+04:00) Gulf Standard Time (Dubai).
- Handling Time: 1–2 Business Days (Monday to Friday).
- Orders placed before 5:00 PM are initiated for processing on the same business day. Orders placed after 5:00 PM or during weekends/public holidays will be processed on the following business day.
4. Transit & Delivery Time
- Transit Time: 3–5 Business Days (Monday to Friday).
- Total Estimated Delivery Time: 4–7 Business Days from the date of purchase.
5. Guaranteed Order Tracking
Every order placed at Al Bassam Centre is shipped with a tracking number. Once your package is dispatched, you will receive a shipping confirmation email containing your Tracking ID and a link to monitor your delivery in real-time.
6. Delivery Address Accuracy
To ensure successful delivery, please provide a complete and accurate shipping address at checkout. If you realize there is an error in your address, please contact us immediately at support@albassamcentre.shop or call +971 4 268 9091. We can update your details as long as the order has not yet been dispatched.
7. Delivery Assistance
If your order does not arrive within the estimated 7 business days, our support team is ready to assist you. We work closely with our logistics partners to resolve any delays immediately.
Contact Information
For any questions regarding your shipment, please contact us:
- Business Name: Al Bassam Centre
- Email: support@albassamcentre.shop
- Phone: +971 4 268 9091
- Address: 786H+H95 – Abu Baker Al Siddique St – Port Saeed – Deira – Dubai – United Arab Emirates
- Hours: Monday to Friday, 8:00 AM – 5:00 PM
